朋友、親屬、專業(yè)的旅游業(yè)從業(yè)人員或其他第三方都可以代替旅客在EVUS上進(jìn)行登記。更多信息，請參見美國海關(guān)與邊境保護(hù)局的EVUS信息網(wǎng)站www.cbp.gov/evus。如申請人對申請表的填寫有疑問，或在EVUS網(wǎng)站遇到問題，可撥打 00-1-202-325-0180 聯(lián)系EVUS客服中心。除了美國聯(lián)邦假日外，客服中心提供7天24小時服務(wù)，并配備普通話專員。您也可以通過發(fā)送郵件至evus@cbp.dhs.gov聯(lián)系客服中心。客服中心可以回答旅客關(guān)于EVUS的問題，但所有EVUS的登記必須由旅客本人或第三方在線提交。美國使領(lǐng)館無法提供關(guān)于EVUS登記的詳細(xì)信息或?yàn)樯暾埲私鉀Q登記失敗的問題。

What do I do if I need help completing my EVUS enrollment?

A friend, relative, travel industry professional, or another third party may submit the required information to EVUS on your behalf. Additional information is also available on CBP’s informational EVUS website atwww.cbp.gov/evus. If an applicant has questions about how to fill out the application or issues with the EVUS site, they can contact the EVUS Call Center at 00-1-202-325-0180. The Call Center is available 24 hours per day, 7 days per week, but is closed on U.S. federal holidays. The Call Center is staffed with Mandarin speakers. You may also contact the Call Center by email atevus@cbp.dhs.gov. The Call Center is available to answer questions travelers might have regarding EVUS, but all EVUS enrollments must be submitted online by the traveler or a third party. U.S. Embassies and Consulates are not able to provide details about EVUS enrollments or resolve the issue that caused an unsuccessful enrollment.